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Support

Help with your account and how to reach us.

Last updated
On this page
  1. Your account
  2. Safety, reporting and blocking
  3. Swem
  4. Subscriptions and purchases
  5. Legal

Need a hand? Email us at hello@swem.ai. A person on our team reads every message, and we usually reply within two business days (Sydney time).

If you are in immediate danger, contact your local emergency number first. In Australia, call 000.

Your account

  • Finding Settings: open the Space tab, tap your photo at the top left to open your page, then tap the gear button at the top right.
  • Forgot your password? On the sign-in screen, tap Forgot password? and follow the steps.
  • Delete your account: in the app, go to Settings → Delete account. Deleting your account removes your profile, photos, conversations and Swem history as described in our Privacy Policy. It cannot be undone.
  • See or correct your information: email us from the address on your account and tell us what you would like to see or change.

Safety, reporting and blocking

  • Report someone who breaks our Community Guidelines or makes you feel unsafe. We do not tell them who reported them.
  • Block someone you are connected with so they can no longer contact you.
  • If you cannot find the option you need, email us and include their name in the app and what happened.
  • Read our Safety Tips before meeting anyone in person.

Swem

Swem chats with you and gets to know you so it can introduce you to people you may click with. You can withdraw your consent to AI processing by pausing Swem: in Settings, tap the Swem card at the top and choose Pause Swem. Swem is not a counselor or a crisis service. If you are thinking about suicide or self-harm, in Australia call Lifeline on 13 11 14, or 000 in an emergency.

Subscriptions and purchases

  • Swem Plus and extra looks (One more look) are bought through the App Store and billed by Apple.
  • Cancel or change a subscription: on your iPhone, open Settings → your name → Subscriptions → Swem. Canceling stops the next renewal; you keep Swem Plus until the end of the period you have paid for. Deleting your Swem account does not cancel an App Store subscription.
  • Restore purchases: on the Swem Plus screen in the app, tap Restore.
  • Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

Terms of Service · Privacy Policy · Community Guidelines · Safety Tips

The Swem app is operated by Folkone Pty Ltd (ABN 40 696 661 560), Level 1, 63–73 Ann Street, Surry Hills NSW 2010, Australia.